📜Introduction
Welcome to GenexMart ("we," "us," or "our"). These Terms & Conditions govern your use of our website www.genexmart.com and all purchases made through it.
By accessing or using our website, you agree to be bound by these Terms. If you disagree with any part, please do not use our services.
🛒Ordering & Purchases
- Order Acceptance: All orders are subject to product availability and our acceptance
- Pricing: Prices are in INR and subject to change without notice
- Payment: We accept all major payment methods (credit/debit cards, UPI, net banking)
- GST Invoices: All purchases include GST-compliant invoices (GSTIN: [Your GST Number])
- Order Cancellation: We reserve the right to cancel orders for any reason
B2B Purchases
Business customers must provide valid GSTIN for tax invoices. Bulk orders may have separate terms negotiated with our sales team.
🚚Shipping & Delivery
- Processing Time: Orders typically ship within 1-2 business days
- Delivery Estimates: 2-7 business days depending on location
- Shipping Charges: Calculated based on weight and destination
- International Shipping: Currently only available within India
- Risk of Loss: Responsibility transfers to buyer upon delivery
🔄Returns & Refunds
- Return Window: 7 days from delivery for most products
- Conditions: Product must be unused, in original packaging with all accessories
- Non-Returnable: Software licenses, opened consumables, special orders
- Refund Processing: 5-10 business days after return approval
- Warranty Claims: Covered under manufacturer's terms (see product documentation)
💻Website Use
- Account Security: You're responsible for maintaining account confidentiality
- Prohibited Uses: No illegal activities, reverse engineering, or spamming
- Content Ownership: All website content is our property or licensed to us
- Accuracy: We strive for accuracy but don't guarantee error-free content
⚖️Intellectual Property
All trademarks, logos, and content on this website are either our property or used with permission. You may not:
- Reproduce, duplicate, or copy any content without permission
- Use our branding or trademarks without written consent
- Reverse engineer any website functionality
⚠️Limitation of Liability
To the fullest extent permitted by law:
- We're not liable for any indirect, incidental, or consequential damages
- Our total liability for any claim related to our services is limited to the purchase price
- We don't guarantee uninterrupted or error-free service
Product Warranties
Manufacturer warranties apply to eligible products. Please review warranty documentation included with your purchase.
📝Modifications
We reserve the right to:
- Modify these Terms at any time
- Change or discontinue any service or feature
- Update product offerings and prices
Continued use after changes constitutes acceptance of modified Terms.
🏛️Governing Law
These Terms shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in [Your City], Uttar Pradesh.
📞Contact Us
For questions about these Terms:
Grievance Officer
As required under Indian IT Act, 2000:
Name: Anurag Mittal
Email: support@genexmart.com
Response Time: Within 30 days