Frequently Asked Questions

Delivery times vary based on your location and product availability:

• Metro cities: 2-3 business days
• Other urban areas: 3-5 business days
• Rural locations: 5-7 business days

You'll receive tracking information via email/SMS once your order ships. Some bulky items may require additional delivery time.

Address changes are possible if your order hasn't been processed for shipping. Please contact our customer support immediately at support@genexmart.com or call [Your Support Number] with your order details. Once shipped, we cannot redirect packages.

Currently, GenexMart only ships within India. We may expand to international shipping in the future - please check back or subscribe to our newsletter for updates.

Our standard return policy allows for returns within 7 days of delivery for most products, provided:

• The product is unused, in original packaging with all accessories
• Original invoice is included
• Product has no physical damage

Some products like software licenses, opened consumables, and special order items may not be returnable. Please check individual product pages for specific return eligibility.

For warranty claims:

1. Contact our support team with your order details and issue description
2. We'll verify your purchase and warranty status
3. For hardware issues, we may arrange:
   • Doorstep pickup and repair
   • Service center details
   • Replacement (if within replacement period)

Most IT hardware comes with 1-year manufacturer warranty unless otherwise specified. Your GST invoice serves as warranty proof.

If you receive a damaged or defective product:

1. Do not accept delivery if damage is visible - refuse the package
2. If discovered after opening, take photos of the damage/defect and packaging
3. Contact us within 48 hours of delivery at support@genexmart.com or [Your Support Number]
4. We'll arrange pickup and replacement at no extra cost

We accept all major payment methods:

• Credit/Debit Cards (Visa, Mastercard, Rupay, Amex)
• Net Banking
• UPI (PhonePe, Google Pay, Paytm, etc.)
• Wallets
• EMI options (through select banks)
• Cash on Delivery (available for select products and locations)

All transactions are secured with 256-bit SSL encryption.

Our pricing display follows these standards:

• "Price includes GST": The displayed price is all-inclusive
• No GST mention: GST will be added during checkout (clearly displayed before payment)

B2B customers can view GST breakup in their invoice for input tax credit claims.

Yes! We offer special pricing for:

• Businesses purchasing in bulk
• Educational institutions
• Government organizations
• Resellers

Contact our corporate sales team at corporate@genexmart.com or call [Your B2B Number] for customized quotes and GST-compliant bulk invoicing.

Absolutely. As an authorized distributor for major IT brands:

• All products are 100% genuine and sourced directly from manufacturers or authorized channels
• Every item is brand new and sealed (unless clearly marked as refurbished/open-box)
• Full manufacturer warranty applies to all eligible products

We do not deal in counterfeit, used, or gray market products.

For compatibility information:

1. Check the "Specifications" tab on each product page
2. Look for compatibility notes in the product description
3. Use our "Compare" feature to evaluate similar products
4. Contact our technical support team for complex configurations

For business-critical purchases, we recommend consulting with our pre-sales team to ensure all components work together seamlessly.

We offer the following services:

• Basic installation: Available for select products at checkout (additional charges may apply)
• Professional setup: For complex systems (networking equipment, servers, etc.) - contact us for quotes
• Onsite support: Available in major cities for business customers

Most consumer products include detailed setup guides, and our support team can assist with basic configuration over phone/email.

Yes, all GenexMart purchases include GST invoices:

• B2C customers: Receive basic GST invoice (GSTIN: [Your GST Number])
• B2B customers: Provide your GSTIN at checkout for complete invoice with your business details

Invoices are automatically generated and emailed to you. You can also download them from your account dashboard.

Certainly! During checkout:

1. Select "Business Purchase" option
2. Enter your company name and GSTIN
3. The invoice will be generated with your business details

For existing orders, contact our support team within 7 days of purchase with your business details to request an updated invoice.

To claim ITC:

1. Ensure you provide your business GSTIN during purchase
2. Use the GST invoice we provide (contains all required details)
3. File your GST returns with the invoice details

Our GSTIN: [Your GST Number]
Registered Name: GenexMart
State: Uttar Pradesh

For bulk purchases needing special documentation, contact our accounts team at accounts@genexmart.com.